Customization process
Send your intended application, destination, required capacity and equipment list. Review the proposed chassis and body layout, confirm technical details, and agree the written specification before production arrangements are finalized. Steering position, drive layout and equipment availability depend on the selected model.
Payment and production schedule
The minimum order is one unit. We quote FOB, CIF, CFR or EXW. Payment is normally by T/T or letter of credit; the deposit and balance conditions are written into the contract. Production takes one to three months depending on the model and equipment, and the schedule for your order is confirmed in the quotation.
Shipping and handover
Vehicles ship from Shanghai, Qingdao, Lianyungang, Dalian or Wuhan. RoRo, flat rack or other arrangements depend on the vehicle dimensions and the route. Confirm the destination port, the agreed delivery terms, documentation, inspection arrangements and responsibility for destination procedures before booking shipment.
Warranty
The standard warranty is a minimum of 12 months or 25,000 to 50,000 kilometres from the date of shipment, whichever comes first; the figure for your vehicle is stated in the contract. Within that period replacement parts are supplied free of charge for defects in material or workmanship. Consumables such as filters, lubricants and tyres are excluded, as is damage from improper use, accidents or unauthorised modification or repair.
Spare parts
Spare parts remain available throughout the vehicle's expected service life of 10 to 15 years, and after the warranty ends they are supplied at factory prices. Parts ship worldwide by sea, air or land freight. We recommend ordering a set of wear parts together with the vehicle, which saves freight cost and waiting time later. When you request parts, give the vehicle model, chassis number and equipment details.
Manuals, training and technical support
Operation manuals and model-specific instruction videos are provided free of charge on delivery. Our team answers technical questions online, and operator training can be arranged for overseas customers. Confirm the form of training and the response method in the quotation and contract.